***This issue has been resolved, so you no longer need to use this workaround***
Important
Please be aware of a technical issue with the data importer. The issue occurs when you are attempting to import/update contacts with multiple contact group assignments.
- The issue will be resolved soon, but in the meantime please make sure to use the workaround listed below, or contact the Total Expert Product Support Team for assistance.
- Ensure that all column headers in your import file match the default names in Total Expert.
- Click HERE to reference the Template for Imports for the default names.
- On Step 4 Data Mapping, use the Apply Defaults button. This automatically maps all of your columns for you.
- Once the issue is resolved, you will not be forced to utilize Apply Defaults when mapping your columns.
- Any contacts you are importing or updating with multiple group assignments are processed properly once your import is processed.
Once the issue has been resolved, Total Expert will send a message notifying you that it has been solved.
Please contact the Total Expert Product Support Team with any questions. We apologize for the inconvenience caused by this issue.