Open navigation

Listing Insights FAQ

When Is a Listing Insight Created?

When Total Expert can confidently match the address of a current contact with the address from a recent MLS listing.

Insights are also created for all Sales Boomerang alerts that a user has enabled. 

Why Did an Insight Disappear? 

Insights only appear in the platform for seven days. They are designed for quick communication and follow-up. 

Do Sales Boomerang Insights Disappear After Seven Days?

No. These insights do not expire. 

Where Do I See Insight Activity for Sales Boomerang Contacts?

Insight activity information from contacts that are associated with Sales Boomerang appear in the contact's activity stream and under the "Insights" header of a contact record. 

Can I Trigger Journeys with Sales Boomerang Insights?

Yes, you can. Click HERE to learn how. 

Are Insights Available for All Sales Boomerang Products?

Yes. Sales Boomerang alerts show in the contact's activity feed and they create a task. 

Is it Possible to See Duplicate Listings if the User Has a Sales Boomerang Integration?

Yes, you could see a listing insight and Sales Boomerang listing alert. 

Why Do I Not See a Listing When I Know My Customer Recently Listed Their Home?

There are two primary reasons for this:

  1. Total Expert could not confidently match the contact's address with the listing address. 
  2. The listing insight has expired. 

When Are Insights Created?

  • The loan has an Occupancy set to Primary Residence and that address matches the address on the contact record.
  • The loan has an Occupancy set to Secondary Residence, blank, or a value not on the list below.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.