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How to Update Focused View Outcomes

Outcomes help users log the end result of their conversation with a contact. 

  1. On the left navigation, click Manage Marketing > Focused View Builder
  2. At the top right of the page, click Edit Outcomes.
    • A slide out panel appears.
  3. Next to the title of the outcome, click Edit
  4. You can edit the name of the outcome or delete the outcome by clicking Delete
  5. If you update the name of the outcome, click Save when finished.
  6. At the top of the slide out panel, click Create Outcome to input a new outcome for a focused view.


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