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How to Turn On Multi-Factor Authentication Settings

This feature is permission-based. Please reach out to your Customer Success Manager or Implementation Manager to learn more. 

Multi-factor authentication is an additional layer of security that is added when a user logs in to their Total Expert account. 

  1. On the left navigation, click Organization Admin > Password Settings
  2. Under Multi-Factor Authentication Settings, update the following:
    • Enable multi-factor authentication - Turns on multi-factor authentication
    • Require multi-factor authentication for all users - Requires all users set up and user multi-factor authentication every time they log in. 
    • Allow SMS authentication - Allows users to use SMS instead of an authentication application. 
    • Reset Requests - Input which administrator(s) are notified when users request resets on their multi-factor authentication. Only active administrative users can be added. 
      • Allow automatic user reset - Allows users to reset their own multi-factor authentication without help from the organization administrator. 
  3. Click Save when finished. 

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