There are two options when it comes to filtering contacts by their journey statuses:
- Statuses tab
- Contact list
How to Filter From the Status Page
- On the left navigation, click Journeys.
- At the top of the page, choose the Statuses tab.
- Next to the status you want to view, under the Lead Count column, click the number of leads.
- This redirects you to the Contacts tab.
How to Filter From the Contact List
- On the left navigation, click Leads & Contacts > Contacts.
- On the right side of the page, click Filter.
- A slide out page appears.
- Next to Inclusion Rules, click Add Rule.
- Scroll down to the Journey filters.
- Filter by the following:
- Currently Active Journeys - Filters by active journeys. Contacts are filtered if they are currently on any step of one or more of the chosen journeys.
- Ended Contact Journeys - Filters only your active journeys. Contacts are filtered if they reached a completion point or were removed manually from one or more of the chosen journeys.
- Contacts that have ended journeys that have since been made inactive cannot be filtered.
- Include Journey - Filters all contacts that are in specific journeys.
- Status - Filters all journey statuses. Contacts are filtered if they are currently assigned one or more of the selected statuses in any journey.
- When complete, click Done.
- Click the X to go back to your contact view list.