How to Manage Lead Stages for Call Queue Outcomes

The lead stage is automatically updated when certain outcomes are selected in a call queue outcome. 

The following lead stages are offered:

• New Lead
• Contacted
• Application
• In Process
• Closed

1. On the left navigation, click Manage Marketing > Call Queue Builder. 
2. On the right side of the page, click the down arrow next to the queue you want to manage. 
3. Next to Outcomes, click View All. 
   • A slide out page appears. 
4. Click Edit next to the outcome you want to manage. 
5. Check the box next to Update 'Lead Stage' to.
6. Choose a stage and click Save when finished.